Voting Assistance Before Election Day

Languages other than English

A free telephone interpreter service is available to electors who require information in their language. Call 13 14 50 and an operator will arrange for an interpreter to join in a three-way conversation with an election official to ensure the elector receives answers to their questions.

The NSWEC also advertises in major multicultural media during the State election period.

For Local Government elections, each council determines the level of service and information provided in languages other than English.

General information on enrolling, elections and voting is also available to download in a number of community languages. Please see our assistance in your language page for more details.

For Hearing or Speech Impaired

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

TTY users phone 133 677 then ask for 1300 135 736

Speak and Listen users phone 1300 555 727 then ask for 1300 135 736

Internet relay users connect to the National Relay Service and then ask for 1300 135 736

Blind and low vision electors

Electronically assisted voting

The NSWEC will provide electronically assisted voting to enable blind and low vision electors to cast a vote at the State election without the assistance of others. The two methods available include telephone voting and an on-line system.

For more information please see iVote.


One factor in assessing the appropriateness of each facility is how accessible it is for people with mobility difficulties including the level of wheelchair accessibility. Where the relevant Australian standards are completely met the venue is classified as fully wheelchair accessible, where most of the criteria are met it is classified as assisted wheelchair access.

The level of accessibility of these venues is displayed as follows:

Icon representing full wheelchair accessibility
full wheelchair access

Icon representing assisted wheelchair access
assisted wheelchair access

On each District or local government area pre-poll list these premises are shown and the details relating to accessibility appear on the screen when a particular venue is selected. In this way electors with a disability are able to make a more informed choice as to which location is best for them.

If however you attend a venue that you are unable to enter, you can ask a friend, family member or party worker to request an election official assist you to vote outside. If this happens:

  • an election official will bring the ballot papers out to you,
  • you complete the ballot papers and
  • the election official will place them in the ballot box.

The election official assisting you should be in the presence of a scrutineer, another election official or some other person you nominate to ensure that your ballot paper is completed and submitted in accordance with your wishes.

At State and Local Government elections, Returning Officers' Offices are used as pre-poll voting centres and in some Districts or local government areas, more than one pre-poll voting centre will be made available. As the NSWEC does not own any offices these premises are leased for approximately 3 months at the time of an election.

All pre-poll locations will have at least one wheelchair accessible voting screen.

Eligible New South Wales electors who have a disability also have the option of casting an iVote.